Terms of Use

Additional app terms of use also apply to the use of the “Avtošola Tilia” mobile app.

1.0. General Terms and Conditions

1.1. The terms and conditions are a legal agreement between an individual natural or legal person (hereinafter “customer”) and the business entity LMM Tilia d.o.o., Ljubljana (hereinafter “provider”).

By using the website, the provider’s services, and submitting online forms, the customer is deemed to be familiar with the terms of use, which are publicly published on the provider’s website.
In addition to applicable legislation, the relationship between the provider and the customer is governed by the terms set out below.

1.2. The customer agrees that they meet the legally required age to enter into this agreement.

1.2.a If the customer is not of legal age or does not meet the legally required age, a guardian or responsible person must be present and assume responsibility.

1.3. The customer undertakes to ensure that all contact details and information required for issuing invoices for services provided are up to date and correct.

1.4. The customer undertakes to regularly monitor the email address provided when ordering services or using the website.
The customer undertakes to regularly inform the provider of changes to the email address they regularly use.
Due to the nature of email technology, the provider is fully released from liability for certain messages and/or notifications sent to the customer’s email address ending up in the spam/junk folder (so-called “spam” or “junk”).

1.5. The customer is aware that the provider publishes notices regarding the provider’s services on the provider’s website or that they are physically posted at the provider’s premises, i.e. Gerbičeva 44, 1000 Ljubljana. The provider is not obliged to inform the customer of changes to services, the price list, or the location, except where the customer is already using them; in that case, the provider undertakes to try to inform the customer of the change as soon as possible, but is not obliged to do so, as changes are publicly visible on the provider’s website.

1.6. In accordance with Directive 2010/45/EU and the amended Article 84 of the Value Added Tax Act – ZDDV-1 (Official Gazette of the Republic of Slovenia, No. 13/11-UPB3, 18/11, 78/11, 38/12 and 83/12), equal treatment of paper and electronic invoices was introduced as of 2013-01-01. By placing an order on the provider’s website, the customer agrees that all pro forma invoices, invoices, and other documents may be delivered electronically or collected in person at the provider’s premises.

2.0. Prices and payment terms

2.1. The prices published on the provider’s website are in EUR (€) and already include 22% VAT, unless stated otherwise.

2.1.1. If you wish to pay for our services in instalments, this is possible only by visiting the branch in person and signing a contract for up to 6 instalments. If the person wishing to enter into the contract is a minor, a parent/guardian must accompany them and sign the contract.

2.2. Offer / Pro forma invoice
To use the provider’s services, prepayment is required for a certain period, which the customer makes based on the received pro forma invoice.
The customer receives the pro forma invoice by email to their email address. A pro forma invoice sent by email is valid for seven (7) days from the moment the email was sent (according to the provider’s records), regardless of whether the customer opened the email, whether it ended up in “spam/junk”, or whether the email did not arrive.

If the pro forma invoice contains an incorrect amount and/or service specifications, the provider has the right to correct the error and inform the customer accordingly. The customer agrees to comply with the corrected pro forma invoice or withdraw from the offer.

The customer agrees to settle their obligations within the period stated above or on the pro forma invoice.
If no payment deadline is stated on the pro forma invoice, the deadline stated above applies, i.e. seven (7) days.

If the customer wishes to change the payment deadline or the selected service, they must notify the provider before making the payment, via email or regular mail.

2.2.1. Due to the nature of the services, whose price is influenced by external suppliers (fuel, cars, maintenance costs, rent, …), certain offers (pro forma invoices) may have a shorter validity period than stated on the pro forma invoice itself. The provider reserves the right to change the offer at any time without notifying the customer. In any case, the provider will try to inform the customer if feasible.

2.2.2. If the price list changes and the service was paid according to the previous price list (except where the pro forma invoice sent by email from info@lmmtilia.si still has a valid payment deadline), the provider reserves the right to refuse the payment or may require an additional payment for the selected service.

2.2.3. The provider requires the customer to correctly fill in all fields when making a bank transfer (TRR): the customer’s (candidate’s) first and last name in the “PAYMENT PURPOSE” field and a correctly filled recipient reference; SI00 and the customer’s 4-digit registration number, or if the customer is not registered, the date of the CPP course they are applying for, and the “-” sign and the service number provided on the pro forma invoice.

2.2.3.1. If the customer does not correctly provide all the above information (Article 2.2.3.), the provider may refuse the payment and not fulfil their part of the obligation—i.e. provide the paid services. In the event of a refund request in this case, the provider refers to Article 2.5.3.

2.2.3.2. In the event of withdrawal from the contract, an administrative fee of €20 is charged and the paid enrolment fee is non-refundable.

2.3. Provision of services
Paid services will be provided when the provider performs the service for which the customer has paid.

2.3.1. A completed driving lesson is when the customer uses at least 50 minutes of the driving instructor’s time, which includes preparation for driving, driving, discussion with the instructor, and all other matters related to that driving lesson.

• If the customer does not cancel the driving lesson in time (i.e. at least 24 hours before the start of the lesson), a waiting hour will be charged according to the current price list published on the provider’s website.
• If the customer forgets to attend the driving lesson, it will be charged as a waiting hour according to the current price list published on the provider’s website.
• If the provider cannot provide services on the agreed driving lesson date and ensure (in their own opinion) a quality service, the provider reserves the right to cancel the service and at the same time ensures the customer that it will be provided at a later date (the provider refers to Article 2.5 and its sub-articles).
• If the provider believes that the customer is obstructing the work process in the provision of services, they reserve the right to change the driving instructor. If the situation continues, the provider may decide that they will no longer provide their services to the customer. In this case, the provider refers to Article 2.5 and its sub-articles.
• The provider ensures that they will try to provide their services with the best possible quality; in the event of customer dissatisfaction, the provider assumes no fault.
• If the customer is under the influence of alcohol or other prohibited substances, the provider reserves the right for the driving instructor to refuse the customer and at the same time charge the lesson/service as completed (the customer must therefore pay for the driving lesson as a waiting hour, charged according to the current price list).
• If the customer is under the influence of alcohol or other prohibited substances during the driving lesson, they are solely responsible both criminally and financially. The provider assumes no responsibility, as they are not a competent person to determine the customer’s intoxication or health condition.
• In the event of a car accident or other health injuries and issues of the customer, the provider is not responsible for their occurrence. The provider ensures that the driving instructor will make maximum effort during the service to ensure a safe environment, but cannot influence it 100%.

2.3.2. The road traffic regulations course is considered a completed service if the customer is registered for the course and the course is carried out within the publicly announced timeframe.

• If the customer is not present at all sessions of the selected road traffic regulations course (hereinafter “CPP course”), the provider may, at their discretion, offer the customer a seat in the next session (this is influenced by factors such as the number of registered participants, the actual delivery of the course, the course date). If the customer cannot attend the course session determined by the provider, it is considered that the provider has performed their service and is no longer obliged to provide the service to the customer, or the customer must pay for the service again.
• If the customer cannot or does not wish to attend the CPP course, they must notify the provider in time—at least 24 hours before the start of the course. Otherwise, the provider reserves the right to retain the payment for the service and is not obliged to refund the money. If you do not notify your absence at least 24 hours before the start of the lectures, an administrative fee of €20 will be charged in case of non-attendance. The enrolment fee of €20 is also non-refundable if the customer decides to withdraw from the contract and will not attend the CPP course at all, neither in upcoming sessions, and requests a refund. In this case, the purchase price is refunded minus the administrative fee of €20.
• The customer undertakes not to obstruct the work process; otherwise, the provider may decide that they will no longer provide their services to the customer. In this case, the provider refers to Article 2.5 and its sub-articles.
• The provider ensures that they will try to provide their services with the best possible quality; in the event of customer dissatisfaction, the provider assumes no fault.

Due to the nature of the services provided by the provider, the customer understands and agrees that the provider does not guarantee that the ordered services will be provided immediately. The provider reserves the right to provide services at a later time if they are not able to provide the service (with quality) at that time. The provider assures the customer that the service will be provided as soon as possible when they are able to do so.

The provider issues an invoice for the service provided based on the pro forma invoice (offer) and the recorded transaction or, exceptionally, a submitted proof of transaction. The invoice contains the information entered by the customer when ordering services. The customer receives the invoice in physical form at the provider’s premises or via email; the customer may choose how they wish to receive the invoice.

2.4. Extension of paid services
All services are valid for up to two (2) years from purchase.
If the customer does not notify the provider at least 30 days in advance (before the deadline) that they wish to extend the service validity, the services expire. The provider does not refund money for expired services. By purchasing services, the customer undertakes to use them within a maximum of two (2) years from purchase or from the completed payment.

By purchasing any service, the customer undertakes to use the service within a maximum of two years.

2.4.1. If one (1) year has passed since the purchase of services and the services have not been used, the provider may require an additional payment from the customer in the event of a change in the price list. The provider is not obliged to notify the customer in advance, as stated in Article 2.2.1 above.

2.4.2. The provider undertakes not to change the service for the customer or require an additional payment within one (1) year of the paid service.

In the event that a transaction is carried out based on a pro forma invoice after the actual expiry of the services, the customer is not entitled to use the services; the provider may refer to Article 2.2.2.

2.5. Cancellation and termination of services
If the customer decides to terminate the service, the provider will free of charge arrange the withdrawal form and the necessary documentation, but only if all past services have been settled according to the current price list (i.e. the price list that is officially published and valid on the day the customer requests termination of services).

In the event of withdrawal from the contract, an administrative fee of €30 is charged and the paid enrolment fee is non-refundable.

2.5.1. If the customer requests a refund without a valid reason, or for a reason for which the provider is not responsible, the provider is not obliged to refund the money.

2.5.2. The provider issues a refund only in the following cases;

• 1. when the provider is unable to fulfil the paid service for the customer (this does not include: customer dissatisfaction, inability to provide the service due to force majeure, the customer’s time constraints, verbal agreements with driving instructors),
• 2. in the event of an overpayment by the customer,
• 3. a misunderstanding between the provider and the customer or misleading of the customer by the provider (this is determined by the provider and not the customer),

2.5.3. If the customer does not provide the correct payment details as stated in Article 2.2.3.1, the provider reserves the right to retain the money and allow the customer to use the services at a later date, but no later than stated in Article 2.4 (i.e. two (2) years from purchase). If the customer does not wish to use the provider’s services for personal reasons, the provider refers to Article 2.5.2 (3rd bullet), where the provider decides on the possibility of a refund based on the facts. In no case is the provider obliged to refund the money if the customer entered the payment details incorrectly due to their own fault.

2.5.4. If the reason for a refund is not listed in the bullets set out in Article 2.5.2, the provider is not obliged to refund the customer in the following cases

2.5.5. In the event of an agreed refund, the provider transfers the money to the bank account selected by the customer or to the account of the payer of the services for the said customer. If the customer requests a different payout that the provider cannot provide (e.g. to a credit card, a foreign bank account, a cash refund), the provider is not obliged to execute the refund.

2.5.6. In the event of an agreed refund, the customer must physically come to the provider’s location (i.e. Gerbičeva 44, 1000 Ljubljana), where they fill out a document stating the reason for the refund. For the document to be valid, it must include: the reason for the refund, the bank account to which the refund is to be made, the customer’s first and last name, the candidate’s registration number (customer) stated on the driving record card, and the customer’s (or guardian’s) handwritten signature, as well as the provider’s stamp and the handwritten signature of the responsible person for LMM Tilia d.o.o., Ljubljana.

2.5.7. The provider processes the refund within 30 days from the signed refund agreement to the selected bank account.

2.6. Promotions and discount codes
Only one discount code can be applied per order at a time.
Promotions and discount codes cannot be used for services already purchased, unless explicitly stated as part of the promotion.
A promotion valid for the first enrolment cannot be used multiple times, as the promotion is tied to an individual service.

For promotions and discount codes offered by third parties, the provider cannot guarantee that they are valid and is not obliged to accept them.

Discount codes given to a specific individual are non-transferable and cannot be used multiple times (unless explicitly stated otherwise).

2.8. Gift vouchers

2.8.1. Gift vouchers have their validity period written on the back of the gift voucher. Gift vouchers are not transferable to another person. If the customer does not use the gift voucher within the stated period, the gift voucher is no longer valid. In this case, the provider is not obliged to refund the money to the payer or the customer.

2.8.2. A gift voucher may have a different validity period than stated in the general terms and conditions, in Article 2.4.

2.8.3. A gift voucher is valid only after payment has been made to the provider’s bank account and when the gift voucher is signed by the provider’s responsible person and bears the provider’s stamp.

3.0. Driving record card

The customer is responsible for the driving record card (hereinafter “card”) from the moment they collect it at the provider’s premises. If it is kept by the customer’s driving instructor, the driving instructor and/or the provider assumes no responsibility. In the event of loss, damage, destruction of the card, or theft, the customer must notify the provider and pay for a new card, charged according to the provider’s current price list.

3.1. In the event of withdrawal from the driving school LMM Tilia d.o.o. (early exam or obtained driving licence), the customer’s card remains with the provider, who is also obliged to keep it for the statutory period. From that moment on, the customer is no longer responsible for the card.

4.0. Registration for the road traffic regulations course via the website

Registration for the CPP course is also possible via the website. By clicking the “PRIJAVA >>” button on the last page of the form, the customer agrees to the privacy policy stated on the website and the general terms of use on the website. At the same time, submitting the form by clicking the “PRIJAVA >>” button is considered a document signed by the customer.

4.1. If the CPP course is full (the provider cannot ensure a physical seat in the classroom or the CPP course is limited to a certain number of customers), the provider reserves the right to cancel the customer’s reserved CPP course session. If the customer has already paid, they may request a refund or the provider will provide another CPP course session.

4.2. A seat reservation for the CPP course is secured only once the customer makes a prepayment for the selected CPP course session. Otherwise, the provider may reject the customer’s registration if another customer makes the prepayment before the said customer. Therefore, the rule applies that the time of payment of the pro forma invoice is more important than the time when the customer only fills out the registration form (online application). If the customer pays late, the provider refers to Article 4.1 above.

4.3. The online application form has automatic responses enabled, which may cause technical issues such as;

• the email message does not reach the customer despite the submitted form,
• the customer receives an incorrect amount for the transfer or an incorrect payment reference
• the customer receives a double confirmation of the CPP course session
• the customer receives confirmation for the wrong CPP course session.

In all of the above cases, the customer is responsible for notifying the provider of the error as soon as possible, after which the provider will try to correct it as soon as possible. If an error occurs and the provider notices it themselves, they must inform the customer as soon as possible, and the customer must prioritise direct contact from the provider over a written automatic confirmation.

If, due to a technical error, the customer decides that they do not wish to use the provider’s services, the provider may refund the paid amount if the error falls under the provider’s fault, as stated in Article 2.5 and its sub-articles.

4.4. By signing the accession statement via our website, the signatory confirms that they are voluntarily registering for the CPP course and that, consequently, entering into this business relationship binds them as defined in the general terms of use. The signatory also declares that they are familiar with the general terms of use and, by signing the accession statement, accede to them.

5.0. Breach of terms and conditions

The customer fully understands and agrees that the provider reserves the right to take appropriate measures that may be necessary in the event of breaches of the articles of this document. Such measures include immediate restriction or (temporary) suspension of the provider’s services (only) for the customer concerned, without prior notice and without a refund.

The customer undertakes to protect their passwords and all other confidential information relating to their user account and to immediately notify the provider in the event of unauthorised or suspected interference with their user account, driving record card, or candidate register. Unauthorised access includes suspected theft and/or loss of data, a password change or other security information change, or any other event that may cause or enable unauthorised access to the customer’s personal data.

6.0. Use of the provider’s premises

When using the provider’s premises (Gerbičeva 44, 1000 Ljubljana), the customer agrees to the conditions written below;

• the provider is not responsible for any health injuries that may occur while moving around the said premises.
• The customer is financially and/or criminally liable for any material damage they cause while using the premises.
• It is considered that, by using the premises, the customer is familiar with the general terms and conditions published on the provider’s website in this document.
• The provider may use a security camera and may store the recordings for any length of time, while at the same time assuring the customer that these recordings will not be provided to third parties, except to authorised persons (i.e. the police, an insurance company, or other official persons who have legally defined access).

7.0. Dispute resolution

The provider and the customer undertake to try to resolve any disputes amicably.

For any disputes that the provider and the customer cannot resolve amicably, the court in Ljubljana shall have jurisdiction.

8.0. Changes to the general terms and conditions and/or privacy policy

The provider may freely change these general terms and conditions and the privacy policy, or change the service offering. Any such change becomes effective twenty-four (24) hours after it is published on the provider’s website. The customer agrees to regularly visit the provider’s website and thus be aware of any changes. If the customer does not agree with the change, they may cancel the services by sending a cancellation notice to the provider by email or regular mail within five (5) days of the effective date of the change, or by appearing in person at the provider’s premises (Gerbičeva 44, 1000 Ljubljana)

Termination of paid services becomes effective when the provider confirms that they have received the customer’s message and that it complies with the conditions of Article 2.5 and its sub-articles. The customer agrees that by using the services after the expiry of this period, they accept and agree to all changes to the general terms and conditions.

This document was last updated on 19 April 2026.