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  • 01 429 20 29
  • info@lmmtilia.si
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01Theory

Theory Course

Everything about the theory course. Online or in person, adapted to your pace.

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02Guide

How to get your license?

From A to Z. All the steps to getting your driver’s license in one place.

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03Procedure

Foreign license exchange

Converting a foreign driver’s license into a Slovenian one. What you need.

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04Practice

Accompanied driving

Driving after completing the theory course. Requirements, rules and practical tips.

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05After loss

License renewal

Lost your license or turned 80? Everything about renewal in one place.

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06Tips

Safe driving

Everything you need to know about safe driving in different conditions.

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07Course

First Aid

Everything you need to know about the first aid course before your driving test.

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08FAQ

Frequently asked questions

Still have questions? Quick answers to the most common questions.

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Driving School Tilia Driving School Tilia A friendly driving school. With you for over 30 years.
Tilia Plus
APPLY FOR CPP
APPLY FOR CPP
✓
Satisfaction guarantee · Fair and clear approach

We stand behind our work. No excuses.

Enrolling in a driving school is an important decision. That is why we want you to know, even before you begin, what you can expect and how we act if anything goes wrong with us. If the mistake is on our side, we fix it. If something is unclear, we explain it. If the cooperation is not running as it should, we look for a solution.

4
Clear commitments
15.000+
Learners over the years
4.9★
Google rating
Our promise

If something goes wrong with us because of us, we do not shift it onto the learner. We review the situation, explain it and resolve it fairly.

Avtošola Tilia · Ljubljana · more than 30 years of experience
4 pillars of the guarantee

What the satisfaction guarantee actually means

The satisfaction guarantee is not a promise that you will always pass the exam on the first attempt. It is a promise that we will carry out our part of the process responsibly, clearly and fairly.

01
👨‍🏫

If the instructor is not the right fit, we look for a solution

Sometimes a learner and an instructor simply do not click. That is not a drama, and it does not mean that anyone is at fault. If the feeling during lessons is not right, tell us and we will look for a better solution together.

We resolve things calmly, discreetly and without unnecessary complications
02
✓

If we make a mistake, we fix it

If a mistake happens on our side in communication, an agreement, a lesson time or organisation, we do not ignore the situation. We review what happened and resolve it in a fair way.

We take responsibility for our organisation and communication
03
💬

Clear communication throughout the entire process

A learner should not be left to figure things out alone. That is why we make sure you know what comes next, what you need to arrange and who you can turn to if you do not understand something.

Less guessing, more clear information
04
📄

Fair rules regarding packages and refunds

Packages are designed as one complete service and are not automatically split into individual parts. However, if there is a mistake, negligence or a problem on our side, we handle the situation properly and look for a fair solution.

Refunds are not automatic, but mistakes on our side are always treated seriously
Honestly

What the guarantee does not mean

We prefer to be clear from the start. The satisfaction guarantee does not mean that a learner can use part of a package and then request a refund for the remaining part at any time. It does mean that we stand behind our work and resolve problems fairly.

  • We do not guarantee that you will pass the exam

    The CPP exam and the practical driving test are carried out by the relevant institutions or with an examiner, so we cannot guarantee the exam result. But we can make sure you receive good preparation, clear instructions and professional support.

  • We do not refund costs that are not paid to us

    The medical examination, first aid course, administrative unit costs, exam fees and similar external costs are not part of the payment to Avtošola Tilia, so we cannot refund them or influence them.

  • Packages are not divided into arbitrary parts

    If a learner buys a package, completes the CPP course or part of the driving lessons and then decides they do not want to continue, that alone does not mean an automatic refund. A package is one service with more favourable conditions, not a collection of unrelated individual purchases.

  • The guarantee does not cover the learner’s delays or cancellations

    If a learner is late, cancels lessons too late or does not fulfil agreed obligations, we cannot treat that as a mistake by the driving school. The instructor’s time, the vehicle and the organisation all have their value.

Why we can promise this

Because we have an organised work system.

For a satisfaction guarantee, you need an organised system. Clear communication, a reliable team, a good overview of the process and the willingness to resolve problems as soon as they appear.

30+
Years of experience
in Ljubljana
15.000+
Learners
over the years
4.9★
Google
rating
1993
Year
founded

We occasionally check and update the information about ratings and the number of learners when needed.

From practice

How we resolve problems

Below are typical situations that can happen in a driving school. What matters is not that nothing ever goes wrong, but that problems are resolved calmly, quickly and fairly.

Resolved discreetly

If the feeling with the instructor is not right

A learner may feel that they are not progressing with a certain instructor, that the way things are explained does not suit them or that they feel under too much pressure while driving.

What we do We listen to the learner, review the situation and look for a solution. Sometimes a conversation is enough, and sometimes changing the instructor makes more sense.
We fix the mistake

If an organisational mistake happens

A misunderstood lesson time, a communication issue or another organisational mistake on our side can happen.

What we do We do not look for excuses. We check what happened, clearly explain the situation to the learner and look for a fair solution.
Clear rules

If the learner wants to end the package

After part of the package has already been completed, a learner may realise that they do not want to continue with us or that their situation has changed.

What we do First, we look at what has already been carried out, what was agreed and whether the problem was caused by us. We do not automatically refund packages in parts, but we treat every situation fairly.
How it works

If you need to use the guarantee

No complicated procedures. If something is not right, you contact us and we check together what happened and what the fairest solution is.

1

You call or write to us

The fastest way to contact us is by phone or email. Tell us what happened and why you are not satisfied.

As soon as possible
→
2

We review the situation

We check the agreement, the course of the service and all important information so we can understand both sides.

Without delay
→
3

We suggest a solution

If the problem is on our side, we fix it. If it is a different kind of situation, we clearly explain what options you have.

After review
→
4

We carry out what was agreed

Once we agree on a solution, we carry it out. The goal is for the matter to be clear, concluded and resolved fairly.

By agreement
→

Call or write to us

If something is not right, it is best to tell us as soon as possible. That way we can resolve the situation before it becomes a bigger problem.

☎
01 429 20 29 · during working hours
✉
info@lmmtilia.si
Frequently asked questions

Questions we often hear

When does the satisfaction guarantee start?
The guarantee applies from enrolment onward for services carried out by Avtošola Tilia. It refers to our communication, organisation, service delivery and fair handling of problems.
What if the instructor does not suit me?
Tell us as soon as possible. We will review the situation and look for a solution. If it makes sense, we can also arrange a change of instructor without unnecessary complications.
Can I get my money back?
Packages are not automatically refundable in individual parts because they are designed as one complete service. However, if there is a mistake, negligence or a problem on our side, we review the situation separately and look for a fair solution.
Does the guarantee apply if I fail the CPP exam or the practical driving test?
No. Exams are not carried out by Avtošola Tilia and we cannot guarantee the exam result. But we can help identify what went wrong and how to prepare better for the next attempt.
What if I am late or cancel a driving lesson too late?
That is not part of the satisfaction guarantee. Agreed cancellation rules apply to lesson times, because the instructor’s time and the vehicle are reserved for that lesson.
Does the guarantee also apply to the CPP course?
Yes, in the sense of proper service delivery, clear information and help if there is a problem on our side. But it does not mean that a CPP course that has already been completed is automatically refundable if the learner later decides not to continue.
How do you decide what is a fair solution?
First, we check what was agreed, what has already been carried out and whether the problem was caused by us. On that basis, we propose a solution that is fair to the learner and to the driving school.
Do I have to prove everything?
This is not an interrogation. But we do need basic information so we can understand the situation. The clearer the description, the faster we can find a solution.
Before enrolment

Trust first. Then driving.

Before you enrol, we want you to understand how we work and what you can expect. If you are looking for a driving school where things are not left to chance, you are in the right place.

View price list → Call 01 429 20 29