Enrolling in a driving school is an important decision. That is why we want you to know, even before you begin, what you can expect and how we act if anything goes wrong with us. If the mistake is on our side, we fix it. If something is unclear, we explain it. If the cooperation is not running as it should, we look for a solution.
If something goes wrong with us because of us, we do not shift it onto the learner. We review the situation, explain it and resolve it fairly.
The satisfaction guarantee is not a promise that you will always pass the exam on the first attempt. It is a promise that we will carry out our part of the process responsibly, clearly and fairly.
Sometimes a learner and an instructor simply do not click. That is not a drama, and it does not mean that anyone is at fault. If the feeling during lessons is not right, tell us and we will look for a better solution together.
We resolve things calmly, discreetly and without unnecessary complicationsIf a mistake happens on our side in communication, an agreement, a lesson time or organisation, we do not ignore the situation. We review what happened and resolve it in a fair way.
We take responsibility for our organisation and communicationA learner should not be left to figure things out alone. That is why we make sure you know what comes next, what you need to arrange and who you can turn to if you do not understand something.
Less guessing, more clear informationPackages are designed as one complete service and are not automatically split into individual parts. However, if there is a mistake, negligence or a problem on our side, we handle the situation properly and look for a fair solution.
Refunds are not automatic, but mistakes on our side are always treated seriouslyWe prefer to be clear from the start. The satisfaction guarantee does not mean that a learner can use part of a package and then request a refund for the remaining part at any time. It does mean that we stand behind our work and resolve problems fairly.
The CPP exam and the practical driving test are carried out by the relevant institutions or with an examiner, so we cannot guarantee the exam result. But we can make sure you receive good preparation, clear instructions and professional support.
The medical examination, first aid course, administrative unit costs, exam fees and similar external costs are not part of the payment to Avtošola Tilia, so we cannot refund them or influence them.
If a learner buys a package, completes the CPP course or part of the driving lessons and then decides they do not want to continue, that alone does not mean an automatic refund. A package is one service with more favourable conditions, not a collection of unrelated individual purchases.
If a learner is late, cancels lessons too late or does not fulfil agreed obligations, we cannot treat that as a mistake by the driving school. The instructor’s time, the vehicle and the organisation all have their value.
For a satisfaction guarantee, you need an organised system. Clear communication, a reliable team, a good overview of the process and the willingness to resolve problems as soon as they appear.
We occasionally check and update the information about ratings and the number of learners when needed.
No complicated procedures. If something is not right, you contact us and we check together what happened and what the fairest solution is.
The fastest way to contact us is by phone or email. Tell us what happened and why you are not satisfied.
As soon as possibleWe check the agreement, the course of the service and all important information so we can understand both sides.
Without delayIf the problem is on our side, we fix it. If it is a different kind of situation, we clearly explain what options you have.
After reviewOnce we agree on a solution, we carry it out. The goal is for the matter to be clear, concluded and resolved fairly.
By agreementIf something is not right, it is best to tell us as soon as possible. That way we can resolve the situation before it becomes a bigger problem.
Before you enrol, we want you to understand how we work and what you can expect. If you are looking for a driving school where things are not left to chance, you are in the right place.
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