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Terms of Use for the Avtošola Tilia Mobile Application
Last updated: April 19, 2026
These Terms of Use govern the use of the “Avtošola Tilia” mobile application (hereinafter “the app”), published and maintained by LMM Tilia d.o.o., Gerbičeva 44, 1000 Ljubljana (hereinafter “the provider”). These terms should be read in conjunction with the provider’s General Terms and Conditions published at www.avtosolatilia.si. In the event of any discrepancy regarding content relating exclusively to the app, these terms shall prevail.
1. Introductory Provisions
1.1 By using the app, the user (hereinafter “the client”) expressly confirms that:
- they are familiar with and agree to these app terms of use;
- they are familiar with and agree to the provider’s General Terms and Conditions (www.avtosolatilia.si);
- they are familiar with the privacy policy applicable to the app.
1.2 The app is intended for persons aged 15 or older. Persons under the age of 15 may only use the app with the consent of a legal representative (parent or guardian) in accordance with Article 22 of the ZVOP-2.
1.3 The app is primarily intended for clients of the Avtošola Tilia driving school who are entered in the register of candidates and have an open driving record with the provider.
1.4 The app is free to download. The use of paid driving school services (driving lessons, theory courses, etc.) is subject to the General Terms and Conditions and the provider’s current price list.
2. User Account
2.1 To use the key features of the app, registration of a user account is required, where the client provides an email address, first and last name, and selects a secure password.
2.2 The client guarantees that all provided information is correct, true, and up to date. In the event of a change (especially email address, surname, or phone number), the client is obliged to update the information in the app or notify the provider.
2.3 The client is responsible for maintaining the security of their username (email address) and password and must not disclose them to third parties. The client is responsible for all activities carried out through their account.
2.4 In case of suspected unauthorized access to the account, the client must immediately:
- change the password in the app;
- notify the provider at info@lmmtilia.si.
2.5 The provider reserves the right to temporarily or permanently block or terminate the client’s user account in the event of:
- suspected abuse or account breach;
- violation of these terms or the General Terms and Conditions;
- the client withdrawing from the driving school;
- account inactivity for more than 24 months (after prior notice).
3. Access to Services via the App
3.1 The app allows the client, in particular, to:
- review the current status of completed and paid driving lessons;
- view the history of individual driving lessons (date, duration);
- track progress towards the driving test;
- view their basic contact information in the provider’s register;
- make payments via the Stripe payment system;
- generate a request for a bank transfer;
- access the digital theory (CPP) manual;
- use the “AI Assistant” for theory test preparation;
- contact the provider’s office.
3.2 The provider reserves the right to add, change, or remove individual functionalities of the app at any time. The client will be notified of significant changes via the app or email.
3.3 An active internet connection is required for the app to function. The provider is not responsible for unavailability or slowness due to issues with the client’s internet service provider or poor coverage.
4. Payments via the App
4.1 Payments made via the app represent prepayments for physical services of the driving school (driving lessons, theory courses, etc.) that the client uses outside the app.
4.2 For processing card payments, the provider uses the Stripe service (Stripe Payments Europe, Ltd., Ireland, and affiliated companies). The provider does not have access to payment card data; these are processed exclusively by Stripe in accordance with the PCI-DSS standard.
4.3 Alternatively, the client can submit a request for payment by bank transfer via the app. In this case, the app sends an electronic request with the client’s data to the provider, after which the provider issues a pro-forma invoice in accordance with Article 2.2 of the General Terms and Conditions.
4.4 All transactions carried out via the app are subject to Articles 2.4, 2.5, and 2.5.1–2.5.7 of the provider’s General Terms and Conditions regarding usage deadlines, refunds, and withdrawal from the contract.
4.5 The provider issues an invoice for the completed transaction in electronic form to the client’s email address, in accordance with Article 1.6 of the General Terms and Conditions.
4.6 All prices in the app are in EUR and include 22% VAT, unless otherwise stated.
4.7 The client understands that the app does not use the Apple In-App Purchase or Google Play Billing payment systems for payments, as the services are used outside the app (physical services), which is in accordance with App Store and Google Play rules.
5. Intellectual Property
5.1 The entire content of the app — graphic design, texts, logos, software code, and digital materials (especially the theory manual) — is the intellectual property of the provider or its rights holders and is protected in accordance with applicable legislation.
5.2 The client acquires a non-exclusive, non-transferable, and time-limited right to use the app exclusively for personal, non-commercial purposes.
5.3 The client is prohibited from:
- copying, reproducing, distributing, or publicly communicating the content of the app without the prior written consent of the provider;
- interfering with the app’s software code, performing reverse engineering, decompiling, or modifying the app;
- using the app for any commercial purposes;
- accessing the app or its APIs in an automated manner (bots, scripts) without the express permission of the provider.
6. AI Assistant — Limitation of Liability
6.1 The app includes an “AI Assistant” functionality that provides help with learning theory (CPP) via an external language model (CustomGPT.ai / OpenAI).
6.2 The AI assistant represents a supplementary learning tool and does not replace:
- the official theory manual;
- theory course lectures by authorized lecturers;
- practical training with an instructor.
6.3 The provider does not guarantee the complete accuracy, up-to-dateness, or suitability of the AI assistant’s answers. The client agrees to:
- check the official theory manual or ask an instructor for reliable information;
- not prepare for the exam solely based on information from the AI assistant;
- bear sole responsibility for the exam result.
6.4 The content of conversations with the AI assistant may be forwarded to an external provider (CustomGPT.ai, OpenAI) for the purpose of operating the service. We recommend that the client does not include personal data — their own or that of third parties — in conversations with the AI assistant. More in the privacy policy.
7. Device Permissions
7.1 The app may request the following permissions from the client, which the client can grant or deny:
- camera — for taking a profile picture;
- photo gallery — for selecting an existing picture for the profile.
7.2 Both permissions are optional. If the client does not grant either, they can use the app without restrictions, with the exception of uploading a profile picture.
7.3 The app does not require or use access to location, contacts, microphone, or other sensitive data on the device.
8. Rules of Conduct
8.1 The client undertakes to use the app in accordance with its purpose, applicable laws, and good practices.
8.2 It is prohibited to:
- upload or send offensive, pornographic, discriminatory, violent, or otherwise illegal content (especially as a profile picture);
- attempt to hack into the systems of the provider or other users;
- obtain unauthorized information from the app;
- disrupt the operation of the app with denial-of-service (DoS) attacks, scanning, or similar;
- share access to your account with other persons;
- mislead the provider or other clients with false information.
8.3 In the event of a violation, the provider may immediately block the account, remove the problematic content, and in more serious cases, take action according to Article 5 of the General Terms and Conditions and legal remedies.
9. Availability and Technical Issues
9.1 The provider strives to ensure stable operation of the app, but does not guarantee:
- uninterrupted availability (e.g., during maintenance work, internet service outages);
- compatibility with all device models or operating system versions;
- flawless operation under all technical conditions.
9.2 Recommended system versions:
- iOS 15 or newer;
- Android 10 or newer.
9.3 The provider is not responsible for damage resulting from:
- incompatibility of the app with a specific device;
- poor or interrupted internet connection on the client’s side;
- malfunctions or settings of the client’s device;
- outage of third-party services (Stripe, Google, CustomGPT, etc.).
9.4 For urgent matters (especially regarding payments or questions about hours), the client can always contact the provider directly via info@lmmtilia.si or the phone number published on www.avtosolatilia.si.
10. Account Cancellation and Data Deletion
10.1 The client can terminate their user account at any time and request data deletion in one of the following ways:
- in the app under the menu Settings → Delete Account;
- by sending an email to info@lmmtilia.si with the subject “Avtošola Tilia App Account Deletion” and specifying the account email address;
- at the provider’s office (Gerbičeva 44, 1000 Ljubljana).
10.2 The provider will process the request within a maximum of 30 days and delete:
- profile data from the app backend;
- profile picture;
- login data (email address, hashed password);
- the link between the user account and the driving lesson history.
10.3 Some data will continue to be stored after account deletion in accordance with legal obligations — in particular:
- issued invoices: 10 years (Article 84 of ZDDV-1);
- records of driver training: in accordance with the Drivers Act (ZVoz-1).
10.4 Deleting the account does not mean an automatic refund of unused paid services. This is subject to Articles 2.5 and 2.5.1–2.5.7 of the provider’s General Terms and Conditions.
10.5 After deleting the account, the client can register again at any time, but the previous history in the app will not be restored.
11. Limitation of Liability
11.1 To the maximum extent permitted by applicable law, the provider is not liable for:
- indirect, consequential, or incidental damage from the use of the app;
- loss of data that did not occur through its fault;
- lost profit, lost opportunity, or comparable economic consequences;
- incorrect driving test results resulting from reliance on information from the AI assistant.
11.2 The provider’s total liability arising from the use of the app is in any case limited to the value of payments made by the client to the provider in the last 12 months.
11.3 The above limitations do not apply to damage caused by intent or gross negligence, and to damage concerning the life or health of the client.
12. Changes to the Terms
12.1 The provider may change these terms, in particular due to legislative changes, technical updates to the app, or the addition of new functionalities.
12.2 The client will be notified of significant changes in advance in one or more ways:
- notification in the app upon login;
- message to the email address associated with the account;
- notice on www.avtosolatilia.si.
12.3 The amended terms shall enter into force no later than 15 days after publication. If the client does not agree with the changes, they may terminate their account under Article 10 before the expiry of this period.
12.4 Minor editorial changes (corrections of typos, clarifications, change of contact details) do not require prior notice.
13. Contact
LMM Tilia d.o.o. Gerbičeva 44, 1000 Ljubljana Registration number: 5751497000 Tax number: SI52280888 Phone: 01 429 20 29 Email: info@lmmtilia.si Web: www.avtosolatilia.si
14. Applicable Law and Dispute Resolution
14.1 The law of the Republic of Slovenia applies to the relationship between the provider and the client.
14.2 The provider and the client will first attempt to resolve any disputes amicably. For cases where an agreement is not possible, the court with subject-matter and territorial jurisdiction in Ljubljana shall have jurisdiction.
14.3 Consumers may also seek out-of-court resolution of consumer disputes via the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. The provider does not recognize any out-of-court consumer dispute resolution provider as competent for disputes arising from the use of the app with consumers.
These app terms of use were published on April 19, 2026.